HubSpot Email Marketing Certification Exam Questions

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Link to the official certification exam page:  HubSpot Email Marketing Certification Exam.

What is the definition of an email marketing strategy?

 

A strategy used to market products and services and nurture relationships in a human and helpful way through the use of the email channel. 

A separate strategy outside of your inbound efforts that involves sending email.

A strategy for sending all types of email for your business, including sales emails and administrative emails.

A strategy around sending transactional email for your business.

__________

How can email marketing fuel your overall inbound strategy?

 

Email marketing provides a one-to-one channel of communication.

Email marketing provides different types of email.

Email marketing syncs closely to your CRM. 

Email marketing syncs data to external platforms.

__________

When sending email you can segment contacts by their buyer personas. What is a buyer persona?

 

A buyer persona is an actual representation of your customer based on real data.

A buyer persona is a semi-fictional representation of your lead before they become a customer.

A buyer persona is a semi-fictional representation of your ideal customer. 

A buyer persona is a tool you use to define your ideal customer.

__________

You’re looking to send an email to three different lists of contacts. You’ve created each segmented list based off where those contacts are in their research process with your company. What type of lists have you created?

 

Buyer’s journey lists 

Buyer’s plan lists

Customer journey lists

User journey lists

__________

The significance of segmentation, the power of personalization, and the impact of data-driven analysis are the three pillars of an _________.

 

effective inbound marketing strategy.

email marketing sending strategy.

email marketing and sales strategy.

effective email marketing strategy.

__________

As an inbound professional you might be sending many different types of emails, even one-to-one communication emails. What will you need to send one-to-many emails?

 

Email sending provider

Email service program

Email service provider 

Email sender program

__________

Fill in the blank: Without ________ for your emails, you won’t know if your emails are successful or not.

 

contacts

goals 

segmentation

personalization

__________

Fill in the blank: A ___________ strategy is focused on using a software program to easily store and source a contact’s information, including their name, contact history, email information, and more.

 

contact management 

contact organization

contact program

contact database

__________

Fill in the blank: Inbound is the happy marriage between___________.

 

content and email

strategy and content

outbound and inbound

context and content

__________

Each year your contacts database will decay, so to successfully cater to the needs and interests of your contacts, what do you need to begin with?

 

The right contacts in your database 

The right program to analyze the trends

The right platform to bring in new contacts

The right strategy to measure the decay

__________

Before emailing any contacts in your database, what question do you need to ask yourself or your team?

 

Do we have permission? 

Do we have a segment of contacts?

Do we have a goal?

Do we have an email template?

__________

If you have an offer that’s targeted towards your leads in your database and wouldn’t provide as much value to your customers, what could you segment by to send only to your leads?

 

Lifecycle stage 

Contact property

Buyer’s journey

Buyer persona

__________

To help you track the health of your database, you’ll typically want to have a few segments that help you monitor that health. What is one example of a segment to track health?

 

A segment that tracks all ineligible contacts 

A segment that tracks all emails sent

A segment that tracks all actively subscribed contacts

A segment that tracks all contact sources

__________

Fill in the blank: In your email marketing strategy, CATS refers to “the right content to the right audience ______________.”

 

at the right time equals success. 

at the right time equals sending.

at the right term equals successful sending.

at the right test equals success.

__________

If explicit data is information that is intentionally shared between a contact and a company, what is implicit data?

 

Information gathered from website activity

Information gathered from a form submission

Information gathered from implied behavior

Information gathered from user behavior

__________

You received an email this morning where the content didn’t align with the subject or the context in which you were receiving it. It was a jarring experience for you. What was this email not doing?

 

Creating the right email by bringing content and subject line together

Creating the right email by bringing content and context together 

Creating the right email by bringing context and buyer personas together

Creating the right email by bringing inbound and email together

__________

Fill in the blank: Connecting the different stages of the buyer’s journey with the content you’re sending is an example of ____________.

 

alignment

relevancy 

context

connection

__________

Using the data you have on each of your contacts—such as when they open, click, and convert—and scheduling your emails to send when your contacts are mostly likely to engage with your email is the definition of what?

 

Send opportunity personalization

Send time property

Send delivering personalization

Send time personalization

__________

By adding the following copy to your email, what are you doing for your contacts? “Thanks for subscribing to my blog. I’m thrilled to have you here! You’ll be receiving updates from me on how to send better emails on a monthly basis, but if you’re looking to update your email preferences, you can do so anytime here. Invite your team members to subscribe because when we learn together, we grow together.”

 

Setting expectations 

Subscribing them

Aligning content

Nurturing the contacts

__________

When sending the right email, there are three key things you’ll need to understand: why you are sending that email, your goal, and the value you’re delivering to the person on the other end of the send. This gives you the foundation to __________.

 

set the right buyer personas to send email by setting appropriate segments in your database that will match with the content you’re creating

set the right template for your emails to send the most contextual message to the appropriate segments

set the right expectations with those receiving your email by setting an appropriate and contextual goal and then pairing that with information that will provide the most value 

set the right foundations to send your transactional emails at the right time

__________

Having an understanding of what you’re trying to achieve is the most important part of creating high-performing emails. What theme does this correlate to?

 

Setting a goal 

Selecting a template

Discussing with your team

Sending your email

__________

Fill in the blank: Words like “free” or “percent off” will not only trigger spam filters for your email, but will also ___________

 

have higher unsubscribe rates.

trigger better sales.

align with the content for coupons in the email.

not sound like the email is coming from a real person.

__________

Fill in the blank: The snippet of copy that’s pulled in from the body of your email is the _________.

 

preview text 

preview email

preview content

preview line

__________

Taking the essential pieces of any email and optimizing each piece to help drive conversions towards your set goal will help you create high-performing emails. What are these essential pieces?

 

The goal of why you’re sending it and then the carefully designed components layered on top of each other 

The segments you’re sending to and the deliverability goals of your email

The template you’re using to send your email and the footer information you’re using

The segments of contacts you do not send to and the the segments you are sending to

__________

In the email world, consent can be defined as any time you collect verifiable permission from an email recipient to send them email. What is one way you can collect consent?

 

Selecting a checkbox to grant consent 

Filling out a form

Selecting a checkbox in an email

Filling out a lead flow

__________

True or false? Any email marketing vender of value will not allow you to send to a purchased list.

 

True 

False

__________

What are the two buckets that your post-send metrics fall into?

 

Segmented and non-segmented

Opened and clicked

Positive and negative 

Engaged and did not engage

__________

What are the three levels of opt-in?

 

Opt-in, opt-out, and neutral 

Neutral, opt-in, and confirmed opt-in

Opt-out, opt-in, and GDPR opt-out

There are only two.

__________

True or false? Email deliverability is the measurement and understanding of how successful a sender is at getting their marketing email into people’s inboxes. 

 

True 

False

__________

What does email delivery refer to?

 

Whether or not a receiver accepts your email 

Whether or not a contact opens your email

Whether or not a receiver clicks your email

Whether or not a receiver rejects your email

__________

Which of the following is an example of a fundamental (s) of writing effective email copy.

 

Write for scalability. 

Use the overall inbound tone.

Add preview text.

Have unsubscribe links.

__________

A computer program that allows you to access and manage your email is the definition of what?

 

Email client 

Email engagement

Email outsourcing

Email platform

__________

What is the average width of an email?

 

600 pixels 

55 pixels

900 pixels

400 pixels

__________

True or false? Your email outline is the actual template you’ll use for every email.

 

True

False

__________

There are three types of metrics you want to analyze and track. Two of them are individual email metrics and whole marketing channel metrics. What is the third?

 

Return on investment 

Segmentation strategy

Social media collaboration

Return on value

__________

True or false? Creating a consistent learning experience is a step in outlining the design of your marketing emails.

 

True 

False

__________

What is one common cause of low click-through rates?

 

The email is trying to do too many things. 

The email doesn’t have a CTA.

The email doesn’t have a link to a web-page version.

The email wasn’t sent to enough people.

__________

Fill in the blank: Consistent analysis helps you discover _________.

 

trends 

open rates

click rates

value

__________

Using an A/B test, what can you test with your marketing emails?

 

Variations of your email 

The subject line of your email

The body of your email

The segment of contacts

__________

Which of the following is NOT a step in creating tests for your marketing emails?

 

Design your test.

Review and start your test.

Evaluate the segment of recipients you’re sending to.

Analyze your whole email marketing strategy performance.

__________

What is the definition of analysis?

 

The detailed examination of anything complex in order to understand its nature or to determine its essential features. 

The detailed examination of your emails specifically.

The examination of all your marketing efforts at all times.

The examination of how well you’re doing analysis.

__________

What does the send metric help you analyze?

 

Any email recipients who were sent to and accepted your message.

Any email recipients who can’t be sent to because you do not have the legal basis of permission to send to them under GDPR.

Any email recipients who can’t be sent to either because they unsubscribed, bounced, or were suppressed. 

Any email recipients who have opted in to receive your message and were sent to.

__________

The number of valid email addresses that accepted your company’s message is the definition of what metric?

 

Emails delivered 

Emails sent

Emails suppressed

Emails rejected

__________

When deciding to run an A/B test, your team discusses the length of time you want to run your test for. What should you and your team do to define the time range?

 

Decide that three hours is long enough because people never check our emails after that.

Try to test for 24 hours to give us enough time to produce statistically significant results.

Three hours is too long. We should only run it for an hour so we can make our decision faster.

We should review past emails we’ve sent to see where opens and clicks start to drop off, then identify the time frame we want to test in.

__________

True or false? Every test you run needs to have statistically significant results.

 

True

False

__________

What is the definition of lead nurturing?

 

The process of building relationships with your prospects with the goal of earning their business when they’re ready. 

The process of building relationships with leads specifically to convert them for the first time.

The process of developing your sales relationships.

The process of developing your relationships through inbound service.

__________

Lead nurturing can be defined as a way to build relationships. While building these relationships, there are key benefits to your business. Lead nurturing will help you build relationships by being the ___________.

 

timely, efficient, and targeted approach to connecting with your leads

timely, effective, and targeted approach to connecting with your contacts

timely, efficient, and targeted approach to connecting with your contacts 

timely, efficient, and segmented approach to connecting with your contacts

__________

True or false? The email body copy, the body design/layout, the body images, the CTA, and the email signature are all elements that can affect the open rate of your email.

 

True

False

__________

How many contacts do you need on your list to run an A/B test?

 

At least 1,000 

At least 50

At least 2,000

At least 500

__________

Fill in the blank: ________ will give you the number for each email recipient sample size that will help yield conclusive results.

 

A significance test calculator 

The results of your A/B test

The results of the pre-work of your A/B test

The purpose of your A/B test

__________

In an interview with the HubSpot partner Campaign Creators, what did they say is one of the most important parts of their lead nurturing strategy?

 

Patience 

Leads

Development

Communication

__________

True or false? Trust is not a factor of your lead nurturing strategy.

 

True

False

__________

What is the definition of email deliverability?

 

The measurement and understanding of how successful a sender is at getting their marketing email into people’s inboxes 

A program to get into people’s inboxes

The measurement of how successful a sender is at not getting lost in the spam folder

The measurement and understanding of spam filters

__________

What are the three ways to look at your contacts list through?

 

Sources, permissions, expectations 

Sources, expectations, delivery rate

Sources, clicks, opens

Sources, permissions, delivery rate

__________

True or false? Are there three levels of opting in types?

 

True 

False

__________

True or false? This an example of timeliness within lead nurturing: “A contact downloads a piece of content on ‘The Best Ways to Create Subject Lines for Email Newsletters.’ You and your company send a follow-up piece of content that builds off that subject, such as a blog post on how to write effective email copy.”

 

True 

False

__________

When planning an effective lead nurturing campaign, what is the first step that you should take as an inbound professional?

 

Setting goals 

Creating content

Selecting personas

Identifying the timeline

Measuring and improving.

__________

What is the the last step of running effective lead nurturing campaigns?

 

Setting goals

Selecting personas

Measuring and improving 

Creating content

Identifying the timeline

__________

A lead views a specific page on your website, say, your case study page. You then send targeted follow-up content like one of your more popular case studies. This is an example of what type of email?

 

Transactional

Marketing

Sales

Behavioral

__________

When creating your overall lead nurturing strategy, what is something you want to keep in mind and make a part of your strategy?

 

Treating your contacts the way you want to be treated and showing them value 

Contact management and segmentation

Lead rotation for handoff to sales

Only top-of-the-funnel contacts

__________

When was the first email sent?

 

1980s

2000

1970s 

1990s

__________

What does it mean to create an inbound email marketing strategy?

 

Develop a way to send blast email, create conversations, and close customers.

Create a human, helpful, and customer-driven conversation and experience. 

Create a human, inbound, and holistic experience.

Create a helpful, human, and lead-only driven conversation and experience.

__________

Segmentation is an important piece of your inbound email marketing strategy. What does segmentation primarily help you do?

 

Send the right person the right message at the right time. 

Create active lists for your business.

Segment contacts who you can’t connect with.

Segment the different functions of your business to target outreach and communication.

__________

Sending the right email requires tactical aspects. Which of these are tactical aspects of sending the right email?

 

Expectations

Email layout

Personalization

All of the above

__________

What does AIDA stand for?

 

Attention, interest, desire, action 

Attention, interest, decision, action

Attention, ideas, desire, action

Attention, intention, decision, action

__________

There are three key components to sending the right email. Two of them are the right email and the right time. What is the third?

 

The right person 

The right segments

The right email platform

The right buyer personas

__________

Fill in the blank: In the _________ stage of the buyer’s journey, the potential buyer has defined their problem and is actively researching different solutions.

 

consideration 

awareness

decision

acquisition

__________

What is the definition of a conversion?

 

The completion of an open

The completion of a click

The completion of a desired action 

The completion of all clicks

__________

What is the ideal length of a subject line?

 

41–50 characters 

55–75 characters

10–20 characters

75–100 characters

__________

You have one goal for your email, and your CTA should drive the reader toward that goal. In addition to your CTA button, how else can you link to your CTA?

 

By hyperlinking appropriate copy

By editing alt-text

By linking images to your offer

All of the above

__________

True or false? On average, for every dollar spent on email, it has consistently produced anywhere from a $40-44 return.

 

True 

False

__________

What is graymail?

 

Email you technically opted in to receive but do not really want. 

Email you never opted in to receive and do not want.

Email you opted in to receive and engage with.

Email that’s delivered to your spam folder.

__________

Through sources, permissions, and expectations, you’re taking a close look at the contacts lists that you’re sending email to. This will help you ______.

 

build trust 

create segments

build segmentation

build email deliverability

__________

True or false? Analysis is only important in your inbound email marketing strategy.

 

True

False

__________

Your email metrics are your listening device to refine and improve your marketing emails over time. What can your metrics help you track?

 

Segmentation

Buyer’s journey

Conversations across emails 

Social interaction

__________

When sending emails and setting goals, you want to go beyond checkpoints of activities for your goals. What are examples of checkpoints of activity?

 

SMART goals

Segmentation

Engagement

Open and click rates

__________

True or false? You want to strive for a very little drop off between the number of people you sent to and the number of people you were able to successfully deliver to.

 

True 

False

__________

Fill in the blank: Return on investment is used in many aspects of your inbound strategy. In your email marketing strategy, it is defined as the overall return your ________.

 

email campaigns bring in from your business’ initial investment. 

email segments bring in from your business’ initial investment.

emails deliveries bring in from your business’ initial investment.

email engagements bring in from your business’ initial investment.

__________

True or false? You need a dedicated A/B testing tool to run your A/B tests.

 

True

False

__________

Software with the goal of automating your marketing actions is the definition of what?

 

Lead automation

Marketing automation 

Services automation

Sales automation

__________

When using a significance test calculator, what is the “margin of error” called?

 

Confidence interval 

Confidence value

Confidence level

Confidence percentage

__________

You can use your database and contact management strategy to do a few things: see the whole picture of every contact, organize contacts to keep a healthy database at all times, and what else?

 

Organize all the interactions you have.

Integrate your contact information with other tools you use. 

Integrate with the other parts of your platform.

Integrate your email information with the other tools you use.

__________

There are three best practices for creating a successful segmentation strategy. Two of them are having a clean and organized database and collecting the right information. What is the third?

 

Understanding implicit and explicit data 

Sending at the right time

Having buyer personas

Segmenting by the buyer’s journey

__________

True or false? When you take a specific action on a website around a certain topic, and an email is triggered to you that follows up with additional educational content around that topic, this is an example of sending the right email.

 

True 

False

__________

What are the two key actions to look at when optimizing each part your email?

 

The segment and the open

The open and the click 

The contacts and the goal

The subject line and the preview text

__________

True or false? If you cannot determine the source of your contacts, you have verifiable permission to send them.

 

True

False

__________

True or false? You need a web designer to design your marketing emails.

 

True

False

__________

What is the first question you should ask yourself when testing your marketing emails?

 

Why am I running this test? 

What am I testing?

Who am I testing with?

How long will my test run?

__________

What helps to ensure you deliver the right email to the right person?

 

Buyer personas

Segmentation 

Buyer’s journey

Contact properties

__________

Someone on your team hands you a list to send out your newest marketing email to. You have been working on this email for a while, and they said the contacts on this list will appreciate the content. As an inbound professional, you know you can’t send to a purchased or enriched list of contacts. You need more information about this list in order to send to them. How could you respond to your co-worker?

 

Do we have verifiable permission to send to them? 

Perfect, thanks for giving this to me. I forgot to create a list for this email.

Perfect! Do we have their first names though? I want to add personalization.

Hold on. Where did this list come from? I want to know because I can probably add this list to all our emails now if you think they are a good fit for our content.

__________

When looking to send email to your contacts you need to collect what _______ to help build the trust you need to create lasting relationships with your contacts.

 

Verifiable permission 

Email address

Email domain

Verifiable business name

__________